Common Questions
IN-STORE SHOPPING AND CLICK & COLLECT UPDATE: Status of AusPost The continuing restrictions and very high parcel volumes are impacting delivery ...
Wed, 13 Oct, 2021 at 3:56 PM
You are welcome to return an item within 60 days from the date of purchase provided it is in original condition with the tags/labels attached. You can ...
Fri, 3 Sep, 2021 at 1:59 PM
You can find the most up-to-date information on AusPost delivery timeframes here. Please note this does update frequently. Status Kathmandu Australia di...
Thu, 30 Sep, 2021 at 10:38 AM
Yes, you will need to cover the cost to return the original item to us for a refund. We’d suggest you get tracking on your return as we don’t take responsib...
Thu, 1 Oct, 2020 at 10:40 AM
If the status of your order is ‘complete’ then this has been sent with the relevant courier, and you would have been emailed through a tracking number. You ...
Fri, 3 Sep, 2021 at 1:59 PM
Unfortunately, once an order is placed, we are unable to cancel an order due to automatic processes we have in place. Once you receive the order you can fol...
Fri, 3 Sep, 2021 at 2:01 PM
Unsure about a gift you've bought for a friend? A gift receipt printed in-store will let them exchange it for something they like. Don’t trust your...
Fri, 3 Sep, 2021 at 2:01 PM
Generally, once an order is placed, we are unable to change anything within an order due to automatic processes we have in place, including address. However...
Fri, 3 Sep, 2021 at 2:02 PM
On each product page on the website, you can use the 'check in store' feature to see if there are any colours and sizes available at a store near ...
Thu, 10 Sep, 2020 at 8:07 PM
We’ve got most of your payment methods covered – we’re talking Visa, MasterCard, American Express, PayPal and Afterpay.
Thu, 10 Sep, 2020 at 8:21 PM