Help Centre Australia

Status of AusPost The continuing restrictions and very high parcel volumes are impacting delivery timeframes, with all areas experiencing significant de...

You are welcome to return an item within 60 days from the date of purchase provided it is in original condition with the tags/labels attached.  You can ...

Yes, you will need to cover the cost to return the original item to us for a refund. We’d suggest you get tracking on your return as we don’t take responsib...

If the status of your order is ‘complete’ then this has been sent with the relevant courier, and you would have been emailed through a tracking number. You ...

Unfortunately, once an order is placed, we are unable to cancel an order due to automatic processes we have in place. Once you receive the order you can fol...

Unsure about a gift you've bought for a friend? A gift receipt printed in-store will let them exchange it for something they like. Don’t trust your...

Generally, once an order is placed, we are unable to change anything within an order due to automatic processes we have in place, including address. However...

On each product page on the website, you can use the 'check in store' feature to see if there are any colours and sizes available at a store near ...

We’ve got most of your payment methods covered – we’re talking Visa, MasterCard, American Express, PayPal and Afterpay. 

Generally, the cause of this issue is because you do not have an online account, or your Summit Club membership is linked to a different email address. ...