Common Questions
Stay safe, we are here for you NEW SOUTH WALES Stores trading as per regular opening hours Albury – Charlestown – Coffs Harbour – Green Hills – Newcas...
Mon, 2 Aug, 2021 at 9:11 AM
You are welcome to return an item within 60 days from the date of purchase provided it is in original condition with the tags/labels attached. You can ...
Thu, 1 Oct, 2020 at 10:07 AM
Standard delivery within Australia via our courier service usually takes: VIC & NSW: 2-3 business days SA, QLD & TAS: 3-5 business days WA &...
Fri, 11 Sep, 2020 at 2:04 PM
Yes, you will need to cover the cost to return the original item to us for a refund. We’d suggest you get tracking on your return as we don’t take responsib...
Thu, 1 Oct, 2020 at 10:40 AM
If the status of your order is ‘complete’ then this has been sent with the relevant courier, and you would have been emailed through a tracking number. You ...
Wed, 16 Sep, 2020 at 3:12 PM
Where does the collected soft plastics end up? In Australia we work with REDcycle. They then use their magic (science) to turn the bags into all kinds of ...
Tue, 6 Jul, 2021 at 3:50 PM
Unfortunately, once an order is placed, we are unable to cancel an order due to automatic processes we have in place. Once you receive the order you can fol...
Thu, 1 Oct, 2020 at 10:29 AM
Unsure about a gift you've bought for a friend? A gift receipt printed in-store will let them exchange it for something they like. Don’t trust your...
Thu, 10 Sep, 2020 at 8:26 PM
Generally, once an order is placed, we are unable to change anything within an order due to automatic processes we have in place, including address. However...
Thu, 1 Oct, 2020 at 10:39 AM
On each product page on the website, you can use the 'check in store' feature to see if there are any colours and sizes available at a store near ...
Thu, 10 Sep, 2020 at 8:07 PM