Common Questions (10)

I clicked the password reset button but it hasn't come through.

Modified on Mon, 2 Jun at 2:39 PM
Is it possible to amend or cancel my order?

Modified on Mon, 13 May, 2024 at 3:54 PM
I have just placed my order and I accidentally selected the wrong address – how do I change this?

Modified on Wed, 23 Feb, 2022 at 2:49 PM
I haven’t received my tracking number. How can I find this?

Modified on Mon, 2 Jun at 2:41 PM
Do I need to pay for the return postage back to Kathmandu for a refund?

Modified on Thu, 1 Oct, 2020 at 10:40 AM
Gift Cards and Gift Purchases

Modified on Mon, 2 Jun at 2:43 PM
Do you have this item available in store?

Modified on Thu, 10 Sep, 2020 at 8:07 PM
What payment methods do you accept?

Modified on Wed, 17 Jul, 2024 at 5:06 PM
Repairs and spare parts

Modified on Wed, 23 Feb, 2022 at 2:49 PM
Keep safe online

Modified on Tue, 29 Aug, 2023 at 10:43 AM