Help Centre Australia

Common Questions 11

• COVID-19 Information
• How do I return my order?
• Is it possible to cancel my order?
• Do I need to pay for the return postage back to Kathmandu for a refund?
• I haven’t received my tracking number. How can I find this?

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Orders and Delivery 8

• FREE Standard tracked delivery with $50 minimum spend
• Order status and tracking
• Click & Collect - Collecting your order in store
• Missing or incomplete orders
• International shipping

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Returns 8

• Damaged or faulty items
• Returning an item
• Missing items, incomplete orders or wrong item received
• Returning orders purchased via Afterpay
• Returning orders purchased with a gift card

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Summit Club Help 10

• Joining online
• Joining in store
• Logging into Summit Club online
• Updating your details
• Summit Club membership

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Managing Your Accounts 4

• Types of accounts
• Linking your Summit Club membership and Online Account
• Updating your details
• Resetting my password

Product Information 10

• Size, Fit & Warmth Guides
• Product care
• Repairs
• Product recalls
• Product availability

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Gift Cards, Vouchers and Payments 5

• Lost or stolen gift cards & vouchers
• Lost your gift card or voucher pin?
• Promo codes
• Payments
• Reward vouchers

Shopping With Us 8

• Pricing and offers
• Promo deals
• Summit Club member discounts
• Sustainable practices
• Terms & Conditions

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Contact 4

• How to contact us?
• Find a store
• Public holidays
• Corporate & Group Sales