Orders and Delivery

Please find below information about how to track the status of your online orders, delivery charges and time frames, as well as guidance for international shipping.

Click & Collect - Collecting your order in store
Click & Collect during COVID-19: What stores can I Click & Collect from? All stores are able to do Click & Collect, and you can check their...
Thu, 6 Jan, 2022 at 1:33 PM
FREE Standard tracked delivery with $50 minimum spend
Courier delays: The continuing restrictions and very high parcel volumes are impacting delivery timeframes, with all areas experiencing significant dela...
Fri, 29 Oct, 2021 at 9:08 AM
Deliveries during Coronavirus (COVID-19)
You can find the most up-to-date information on AusPost delivery timeframes here. Please note this does update frequently. Status Kathmandu Australia di...
Tue, 26 Oct, 2021 at 5:37 PM
Order status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Fri, 3 Sep, 2021 at 2:12 PM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Fri, 3 Sep, 2021 at 4:01 PM
International shipping
Are you located outside of Australia? We most likely ship to you! We use DHL for flat rates of $29 and $49, depending on the zone, which is non-inclusive of...
Fri, 3 Sep, 2021 at 4:03 PM
FAQ around New Online Satchels
Where does the collected soft plastics end up? In Australia we work with REDcycle. They then use their magic (science) to turn the bags into all kinds of ...
Fri, 3 Sep, 2021 at 2:00 PM
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is...
Fri, 3 Sep, 2021 at 4:03 PM
International shipping restrictions
Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) hi...
Fri, 3 Sep, 2021 at 4:04 PM
Out of stock items
Found something you love? Check if it’s online, get in touch with a store or contact us for a hand.  Online you can search by category, type, activity o...
Fri, 3 Sep, 2021 at 4:04 PM