Orders and Delivery

Please find below information about how to track the status of your online orders, delivery charges and time frames, as well as guidance for international shipping.

FREE Standard tracked delivery with $50 minimum spend
Got your eye on that matching beanie that’ll bump you up to getting free delivery? Well go on because orders within Australia over $50 will get free Standar...
Tue, 13 Oct, 2020 at 10:33 AM
Order status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Fri, 11 Sep, 2020 at 2:12 PM
Click & Collect - Collecting your order in store
Will you be in the neighbourhood? Collect your order from a store near you. Just select ’Click and Collect’ at checkout and tell us which store is most conv...
Thu, 1 Apr, 2021 at 12:42 PM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Wed, 16 Sep, 2020 at 8:47 PM
International shipping
Are you located outside of Australia? We most likely ship to you! We use DHL for flat rates of $29 and $49, depending on the zone, which is non-inclusive of...
Tue, 17 Nov, 2020 at 12:29 PM
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is...
Thu, 10 Sep, 2020 at 8:59 PM
International shipping restrictions
Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) hi...
Thu, 10 Sep, 2020 at 9:03 PM
Out of stock items
Found something you love? Check if it’s online, get in touch with a store or contact us for a hand.  Online you can search by category, type, activity o...
Thu, 10 Sep, 2020 at 9:21 PM