Orders and Delivery

Please find below information about how to track the status of your online orders, delivery charges and time frames, as well as guidance for international shipping.

FREE Standard tracked delivery for every order within Australia
Stay safe, we are here for you Because everything is a bit up in the air at the moment with restrictions in place, we are offering FREE standard deliver...
Thu, 22 Jul, 2021 at 11:12 AM
Order status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Fri, 11 Sep, 2020 at 2:12 PM
Click & Collect - Collecting your order in store
Stay safe, we are here for you NEW SOUTH WALES Stores trading as per regular opening hours Albury – Charlestown – Coffs Harbour – Green Hills – Newcas...
Mon, 2 Aug, 2021 at 9:11 AM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Wed, 16 Sep, 2020 at 8:47 PM
International shipping
Are you located outside of Australia? We most likely ship to you! We use DHL for flat rates of $29 and $49, depending on the zone, which is non-inc...
Tue, 27 Jul, 2021 at 12:52 PM
Customs
Custom fees and taxes on orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. If delivery is...
Thu, 10 Sep, 2020 at 8:59 PM
International shipping restrictions
Some items due to size restrictions and international legislation cannot be transported through our delivery provider. This includes (but not limited to) hi...
Thu, 10 Sep, 2020 at 9:03 PM
Out of stock items
Found something you love? Check if it’s online, get in touch with a store or contact us for a hand.  Online you can search by category, type, activity o...
Thu, 10 Sep, 2020 at 9:21 PM