International returns

Created by Kathmandu ., Modified on Thu, 1 Oct, 2020 at 11:22 AM by Rikki Wirihana

If your order doesn’t make you want to leap straight into the outdoors, it’s all good! You can return your order via the post using any international postal service or courier (mark it as ‘returned goods’ to avoid customs delays). It can take up to 21 business days for returns to reach our warehouse, and we’ll email you when the return has been processed. 

It can then take up to 10 business days for the refund to be credited against your original payment method. Refunds may take longer to process during sales periods or if they fall close to a public holiday.

 

International orders won’t be reimbursed the cost of original shipping, customs duties or taxes.

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