Returns Policy

Change of mind

Changed your mind? No worries, you can return your purchase for a refund.

• Post it back to us or take it in to your nearest store for a refund*
• Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date.
• Applies to full price, sale and clearance items but excludes goods sold as ‘seconds’, or underwear.

*Items purchased using Afterpay (online) must be returned via post if a refund is required, or you can also return an Afterpay purchase made online to one of our stores if you have the Afterpay card app on your phone to process the refund. Items purchased from marketplaces such as Ebay, TradeMe, Amazon and other authorised third party resellers must be returned via the marketplace you purchased from. Please refer to the relevant marketplace for details of the returns policy that applies to your purchase.

The change of mind returns & refunds terms and conditions are set out below. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.

Need to Exchange?

Unfortunately, we are unable to exchange online orders being returned to our warehouse via post, but not to worry, you can head into your local Kathmandu if you're needing to exchange your online or in store purchase for a different colour, size or style. If you don't have a store nearby, get in touch with out our Customer Service team.

Faulty, damaged or incorrect items

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort you out - visit us in store or contact a member of our team before you return your purchase and we can talk you through your options.

How to return an item for refund

Items purchased in store must be returned to a store. You can return an item to your nearest Kathmandu store.

Or, you can return an item by post by completing the returns procedure on your packing slip or by filling out a Returns Form, securely packaging your item and posting to:

Returns

Kathmandu Pty Ltd

PO Box 4399

Hoppers Crossing

Victoria 3029

Australia

It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage. Please allow 14 days for us process your return once it’s been received by us. International customers, please mark your parcel ‘returned goods’ to avoid customs delays and allow additional time for your return to reach us. We will notify you by email when we have processed your refund. Processing times for returns may take longer during sales periods.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

If you have any queries or require any assistance concerning this policy, please contact us.

Change of mind returns, refunds terms and conditions:

1. Goods must be returned in unused condition, in original packaging (with tags attached) along with proof of purchase and within 60 days of the purchase date.
2. Applies to full price, sale and clearance items but excludes goods sold as ‘seconds’, underwear, and NZ DOC Hut tickets.
3. Underwear cannot be returned for change of mind due to hygiene reasons. This exclusion does not apply to faulty underwear.
4. Kathmandu vouchers or gift cards cannot be returned/refunded for cash or other tender types.
5. Refunds can be issued as a credit voucher or a refund to your original payment method.
6. When returning an online purchase, the original delivery charges will not be refunded.
7. For change of mind returns via post, Kathmandu does not cover the cost of delivery back to our warehouse; you must cover the cost of postage.
8. For international orders, we will not accept liability for any customs duties or taxes that may be payable in relation to the order or its return.
9. If you return a purchase made by gift card we will give you a replacement gift card or credit note to the value of the gift card.
10. For purchases made using multiple payment methods, any refund will be made to the original tender types.
11. When returning an item to us by post it is your responsibility to return the item to us in a safe way – Kathmandu is not responsible for items being returned to us that are lost or damaged in transit.
12. This policy is in addition to, and does not affect, your rights under consumer laws. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.