How to contact us?

Need to get in touch with us?


We’re available Monday to Friday, 6:30AM – 5PM AEDT (closed on public holidays).


Thank you for your patience during this busy season. 


Please be aware that our response times may be longer than usual as we are currently operating with a reduced team, so that we can enjoy the festive season too.


Chat to us: 

Click on the chat icon on the bottom right-hand side on our website 


Email

[email protected] or complete a support form.


Phone

Freephone: 1800 333 484

Direct dial: +61 3 8672 6468


In-store:

View all our store locations and their contact details here.


Support office address:

Level 3 / 105 York St

South Melbourne

Victoria 3205

Australia


Public Holidays

Unfortunately, Customer Service won’t be open on the following public holidays (including observed): 

  • New Year's Day
  • Day after New Years Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Christmas Day
  • Boxing Day

Also, our warehouse is closed as well so these holidays will slow down the time it takes to get your order.

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